Shipping policy
Do you offer free shipping?
Yes. We offer free shipping on all orders to the United States, United Kingdom, and Canada. No minimum purchase is required.
How long does shipping take?
Orders are typically delivered within 9–12 business days depending on your location. We focus on efficient fulfillment to ensure your order arrives as quickly as possible.
How long does order processing take?
Orders are processed within 1–3 business days after purchase. Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.
Will I receive a tracking number?
Yes. Every order includes a tracking number so you can monitor your delivery at any time.
Do you ship internationally?
Yes. Culinee ships worldwide. International shipping is charged at a flat rate of $30, regardless of location.
Are there any customs or import fees?
In most cases, there are no additional charges. However, depending on your country’s policies, customs fees may apply and are the responsibility of the customer.
Can I change or cancel my order?
If you need to make changes, please contact us within 12 hours of placing your order. Once the order has been processed, we may not be able to make adjustments.
What happens if my order is delayed?
While we strive to deliver within the estimated timeframe, occasional delays may occur due to high demand or courier issues. If your order is significantly delayed, our support team will be happy to assist you.